Business Etiquette
Meaning of business Etiquette:
Business etiquette is a set of rules that control people behavior and the way people interact with one another in business, with customers, suppliers, with inside or outside bodies. It is all about conveying the right image and behaving in an appropriate way.
there are main 6 types of business etiquette mention as follow:
1.Professional Etiquette .
2.Dining Etiquette .
3.Office Etiquette .
4.Telephone Etiquette .
5.Email Etiquette .
6.Body Language .
1.professional etiquette:
A. introducing your self:
professional etiquette is all about introducing yourself in confident way by telling your full name and position with little smile on your face.
When someone introduce new person to you,you have to stand up and extend your hands for hand shake , shake from your elbow and maintain eye contact that handshake should be firm handshake.
When someone give you their business card you have to take that card by
your both hands.it's shows that you showing respect to them.and buy card holder and keep that business card in cardholder.
2.Dining etiquette:
If you feel food in your teeth excuse yourself go to washroom and remove it.
In this days most of the company do business through phone like BPO and KPO company.for the successful business employee should follow telephone etiquette. Telephone etiquette are mention below.
It is very important to each and every employee to learn how to compose mail,how to write email in proper format,and how to deliver exact massage to client.
Email etiquette refers to the principle of behavior that one should use while writing or answering email massage.
6.Tips for personal grooming:
1.professional etiquette:
A. introducing your self:
professional etiquette is all about introducing yourself in confident way by telling your full name and position with little smile on your face.
B.Hand shake:
When someone introduce new person to you,you have to stand up and extend your hands for hand shake , shake from your elbow and maintain eye contact that handshake should be firm handshake.
C.Greetings:
Greeting
is used when
we start communication with employee and colleague. In India we use Namaste as
a greeting,in UK and USA hello and hii is greeting.in Asian country people
place their hand on the heart side and little bend toward employee or employer
to show respect. This all types of greeting we use in professional
etiquette.
Business card:
When someone give you their business card you have to take that card by
your both hands.it's shows that you showing respect to them.and buy card holder and keep that business card in cardholder.
Wait for other to
start eating on dining table.you have to start and finish dinner in same time
with other.do not over fill your mouth with food.if your eating speed is fast
try to eat slowly.take small bites of food and keep your mouth closed.
Do not push your plate
when you finish your food.
Always remember dishes
are served on the left and removed from right.always pass salt and paper
together.
When you want to leave your table for some time you can place the napkin on the chair it's show that you not yet done with food.when you place napkin on table that means you done.
If you feel food in your teeth excuse yourself go to washroom and remove it.
3.office etiquette:
Proper business
etiquette refer to as a code employee should follow in order to be successful
in the workplace.
The examples of business etiquette is in
office there are policies which employee have to follow.the policies or rules
like .
●No permission to eat food
at workstation(working desk).
●all employee need to
silent their mobile phone.
●no permission to click
photos in workstation
●office formal attire.
Etc.
4.Telephone
etiquette:
In this days most of the company do business through phone like BPO and KPO company.for the successful business employee should follow telephone etiquette. Telephone etiquette are mention below.
Always mention your full name and company
name while communicating through phone call.
Your voice should be clear and your
reason for phone call should be clearly mentioned.
Always say thank you and please.in
conference you have to use speakerphone.
Lear how to leave adequate voice
massage.
Do not use office phone for personal use.
5.Email etiquette:
Today
each and every company use email for external and internal communication.
It is very important to each and every employee to learn how to compose mail,how to write email in proper format,and how to deliver exact massage to client.
Email etiquette refers to the principle of behavior that one should use while writing or answering email massage.
A.body language:
Your body language communicate about you.
Positive body language help people communicate that they are
interested,energetic, and positive toward work.
In other hand negative body language communicate that the persone is not
interested and not ready to listen any thing.
For eg: if you sit by crossing your leg that body language of your
communicate that you are not interested in discussion .
If you sit straight without crossing your legs that means you are
interested in discussion.
positive body language.
Negative body language
Negative body language
B.Dress code:
Below is the proper office dresscode for man
and women:
Men can wear long sleeves shirt with suit.
The tie which man is wearing should reach to the belt buckel
Men should wear socks which match pant or shoes.
For women:
Women can wear white shirt with black suit and black skirt and black
sandals.
Women can carry matching purse to coat or shirt.
Conclusion:
- Business etiquette teach us how to behave in office environment
- How to control your behavior
- And it also teach us manners which we need to practice in our daily life.
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